Retailer Improves Lead Time Accuracy by 45% with Cybernetis AI
Introduction
A mid-sized retailer specializing in imported consumer goods operates across 60 retail locations with 4 distribution centers in North America. The company manages over 15,000 SKUs and works with 35 suppliers worldwide. Its mission is to provide customers with high-quality products while keeping prices competitive.
Challenges
The retailer faced difficulties forecasting inbound shipments and predicting delays from international suppliers. The previous approach relied on spreadsheets and static average lead times, which ignored supplier-specific risks, changing transportation conditions, and labor shortages. This often led to stockouts, higher logistics costs, and dissatisfied customers.
Solution
To solve these challenges, the company partnered with Cybernetis AI to deploy a real-time supply chain visibility and control platform. Cybernetis AI ingests live data from shipments, supplier performance records, and logistics updates, providing dynamic lead time predictions and real-time alerts.
With this visibility, the company improved inventory planning, reduced safety stock requirements, and optimized transportation capacity and labor allocation.
About the Company
- $180M annual revenue
- 60 retail stores
- 4 distribution centers
- 35 suppliers
- 900 employees
Project Objectives
- 3 years of supplier and shipment data integrated
- AI-driven lead time forecasting models applied across suppliers
- Real-time dashboard with shipment tracking and delay alerts
- Automated risk scoring for supplier performance and logistics partners
45%
improvement in lead time accuracy at purchase order creation
20%
improvement in in-transit lead time prediction
$4.5M
in estimated annual economic benefit from reduced logistics and labor costs
Significant reduction
in stockouts and customer complaints
Proven results in weeks,
not years
Strategic
Alignment Call
1 - 2 hours
Data
& Process Audit
2 - 4 days
cybernetis AI
Integration
Up to 12 Weeks
AI operating system
Activation
12–24 Weeks
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